Refund Policy

Last updated: October 27, 2026

At a glance

  • All sales are final once the product packaging has been opened.
  • Unopened items in their original sealed packaging can be returned within 14 days of delivery.
  • Items that are opened, used, or damaged by the customer cannot be returned or refunded.
  • If an order arrives damaged, defective, incorrect or incomplete, report it within 72 hours of delivery with photos and we will replace it.
  • Please contact us before contacting your bank. We reply within 1 to 2 business days.

We sell and ship only to addresses in the United States. This policy applies to all orders placed on zip-nest.shop. By placing an order, you agree to this policy.

1. All sales are final once opened

Once the product's own packaging or seal has been opened or removed, or the product has been taken out of its packaging, the order is final. It cannot be returned, exchanged or refunded, except as described in section 4. You may open the outer shipping mailer to check your order without affecting eligibility.

By placing an order, you confirm that you have read the product description, set contents, colors and sizes. Please contact us with any questions before you buy.

2. Returns of unopened items

You may return an item within 14 days of the delivery date only if all of the following are true:

  • It is unopened, unused and undamaged, in its original sealed packaging, with all contents.
  • You emailed us first and received written return authorization.
  • You ship it back within 7 days of receiving authorization, using a tracked service, at your own cost.

We inspect every return. If a returned item shows any sign of opening, use or damage, no refund is issued and the item is sent back to you at your cost. We cannot refund returns that are lost on the way back to us, so we recommend an insured service.

3. What cannot be refunded

  • Opened items, including for change of mind.
  • Items damaged, altered, washed or misused by the customer, or showing normal wear.
  • A color, set size or quantity you selected by mistake.
  • Returns sent without our authorization, or after the deadlines above.
  • Delivery taking longer than the estimate. Delivery times are estimates, not guarantees (see our Shipping Policy). Parcels confirmed lost in transit are covered there.
  • Parcels refused, not collected or returned because of an incorrect address (see section 7).

4. Items that arrive damaged, defective, incorrect or incomplete

If your order arrives damaged in transit, defective, incorrect or with pieces missing, email cloudsleeper0@gmail.com within 72 hours of delivery, before using the item, with:

  • your order number;
  • a short description of the problem;
  • clear photos or video of the item, the problem, the packaging and the shipping label.

Once we confirm the issue, we send a replacement at no cost to you. If a replacement is not available, we refund the affected item. We may ask you to return the item using a prepaid label we provide.

This does not cover damage that happens after delivery, damage caused by misuse, accidents or normal wear, or issues reported without the requested photos. Nothing in this policy limits rights you have under laws that cannot be waived.

5. Refunds

  • Approved refunds are issued within 5 business days to your original payment method. Your bank may take 5 to 10 more business days to show it.
  • Refunds cover the price you paid for the eligible item(s). If you return part of a discounted bundle, we refund the discounted price you actually paid for the returned units.

6. Cancellations

You can cancel an order within 12 hours of placing it, as long as it has not shipped. Email us with your order number. After 12 hours, or once the order has shipped, it cannot be cancelled and sections 1 to 3 apply.

7. Refused, unclaimed or undeliverable parcels

You are responsible for entering a correct, complete shipping address. If a parcel is refused, not collected, or returned because of an incorrect or incomplete address, we refund the order only after it has been returned to us, minus the original and return shipping costs we paid. Alternatively, we can reship it once you confirm a correct address and pay the reshipping cost.

8. Chargebacks and payment disputes

  • Contact us first. We reply within 1 to 2 business days and resolve most issues faster than a bank dispute.
  • If a dispute is filed, we provide your bank or card issuer with the order records, tracking and delivery confirmation, the policies you agreed to at checkout, and all our communication with you.
  • We contest disputes for orders that were delivered as described or that are not eligible for a refund under this policy, and we may decline future orders from customers who file such disputes.
  • If we have already refunded you, you agree to withdraw any open dispute for the same order.

Contact

ZipNest · Email: cloudsleeper0@gmail.com
Business address (not a returns address): Imer Devetaku 11, 72000 Shtime, Kosovo